Terms of service

Last Updated: October 2026

Please read these Terms & Conditions carefully before accessing or purchasing from the Aydra Jewels website. These terms govern your use of our website, products, and services. By accessing our website or placing an order, you acknowledge that you have read and agreed to these Terms & Conditions.

1. ACCEPTANCE OF TERMS

By accessing and using the Aydra Jewels website, you agree to be bound by these Terms & Conditions and our applicable policies.

These terms apply to all website visitors, customers, and users.
You must be legally eligible to enter into a binding agreement to make a purchase.
If you do not agree with these terms, please discontinue using our website.
We reserve the right to update these terms whenever necessary.

2. PRODUCTS & SPECIFICATIONS

At Aydra Jewels, we specialise in lab-grown diamond jewellery, crafted with attention to quality, design, and detail.

All products displayed on our website are subject to availability.
Product images are provided for illustrative purposes. Actual products may show slight variations in appearance due to lighting, photography, and screen settings.
Diamond specifications, including carat weight, colour, clarity, and measurements, are provided according to the respective product details.
Minor variations in gemstone dimensions, metal weight, and craftsmanship may occur.
Product descriptions and specifications are intended to provide accurate information about each jewellery piece.
We reserve the right to update product designs, descriptions, and specifications when necessary.

3. PRICING & TAXES

All product prices are displayed in the currency selected on our website, where available.

Prices are subject to change without prior notice.
Applicable taxes, duties, and additional charges will be displayed or communicated as applicable.
International orders may be subject to customs duties, import taxes, or other destination-specific charges.
Promotional offers and discounts are subject to their respective terms and validity periods.
In case of an incorrect price or listing error, we reserve the right to review and cancel the affected order, subject to applicable law.

4. ORDERS & CONFIRMATION

Placing an order on our website constitutes an offer to purchase the selected product.

All orders are subject to acceptance and product availability.
An order confirmation email will be sent after successful order placement.
We reserve the right to decline or cancel an order in cases of suspected fraud, payment issues, incorrect product information, or other legitimate reasons.
Customers are responsible for providing accurate billing, shipping, and contact information.
Made-to-order and customised jewellery may require additional production time.
Any order changes or cancellation requests must be communicated to our team as early as possible. Approval will depend on the order's production and processing status.

5. PAYMENTS & TRANSACTIONS

We aim to provide a secure and convenient payment experience.

Payments must be completed through the available payment methods displayed at checkout.
We may use authorised third-party payment gateways to process transactions.
Orders may be processed after successful payment verification.
We do not intentionally store complete payment card details on our website servers.
We reserve the right to investigate suspicious or unauthorised transactions.
Any applicable refunds will be handled according to our Return & Refund Policy.

6. SHIPPING & DELIVERY

Aydra Jewels aims to deliver every order safely and securely.

We offer domestic shipping across serviceable locations in India and international shipping to eligible destinations.
Estimated delivery timelines may vary depending on product availability, production requirements, and destination.
Made-to-order jewellery may require additional processing and manufacturing time.
Tracking information will be shared once the order has been dispatched, where available.
Customers are responsible for providing accurate shipping information.
International orders may be subject to additional customs duties, import taxes, and clearance procedures.
For complete details, please refer to our Shipping & Delivery Policy.

7. RETURNS, EXCHANGES & REFUNDS

We want every customer to have a satisfactory shopping experience.

Returns, exchanges, and refunds are subject to our Return & Refund Policy.
Products must meet the applicable eligibility requirements for return or exchange.
Original packaging, certificates, invoices, and other supplied accessories may be required when returning eligible products.
Customised, personalised, or made-to-order products may be subject to specific return and cancellation conditions, as disclosed before purchase and subject to applicable law.
Refund processing timelines may vary depending on the payment provider and banking institution.
Any approved refund will be processed through the applicable refund method.

Please review our Return & Refund Policy before placing an order.

8. PRODUCT WARRANTY & QUALITY

We are committed to maintaining quality standards across our jewellery collections.

Any warranty or after-sales service will be governed by the specific warranty terms communicated with the product.
Warranty coverage, where offered, may depend on the product and the nature of the issue.
Normal wear and tear, accidental damage, improper handling, and unauthorised repairs may not be covered.
Customers may be required to provide the original invoice or proof of purchase when requesting warranty assistance.
We reserve the right to inspect products before approving a warranty claim.

9. INTELLECTUAL PROPERTY

All content displayed on the Aydra Jewels website is protected by applicable intellectual property laws.

This includes:

Brand name, logo, and trademarks.
Product designs, photographs, and videos.
Website content, descriptions, and graphics.
Marketing materials and visual assets.

No content may be copied, reproduced, distributed, or commercially used without prior written permission from Aydra Jewels, except where permitted by law.

10. USER RESPONSIBILITIES

By using our website, you agree to:

Provide accurate and complete information when placing orders.
Use our website only for lawful purposes.
Avoid fraudulent purchases or unauthorised payment activities.
Not interfere with the security or functionality of our website.
Not attempt to copy, misuse, or exploit website content or intellectual property.
Keep your account credentials confidential, where applicable.

We reserve the right to restrict access to our website in cases of misuse or violations of these terms, subject to applicable law.

11. LIMITATION OF LIABILITY

To the extent permitted by applicable law:

Aydra Jewels shall not be responsible for indirect or consequential losses arising from the use of our website.
We are not responsible for temporary website interruptions caused by maintenance, technical issues, or third-party service providers.
We are not responsible for delays caused by circumstances beyond our reasonable control, including courier disruptions and customs procedures.
Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.

12. THIRD-PARTY SERVICES & LINKS

Our website may include links to third-party websites, payment providers, shipping services, or other external platforms.

These services may operate under their own terms and privacy policies.
We do not control the content or policies of independent third-party websites.
Customers are encouraged to review the applicable terms before using external services.

13. GOVERNING LAW & JURISDICTION

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from the use of our website or purchases made through Aydra Jewels shall be subject to the jurisdiction of the competent courts in [Insert Your Business City and State], India, subject to applicable law.

14. CHANGES TO THESE TERMS

Aydra Jewels reserves the right to revise or update these Terms & Conditions from time to time.

Updated terms will be published on this page.
Changes will take effect from the date of publication or as otherwise specified.
Continued use of our website after an update will be subject to the revised terms, to the extent permitted by law.

We encourage customers to review this page periodically.