Shipping policy

SHIPPING & DELIVERY

Fast, Secure & Reliable Delivery

At Aydra Jewels, every piece of jewellery is prepared with care and attention to detail. We are committed to delivering your orders safely, securely, and in excellent condition, whether you are shopping within India or internationally.

Our shipping process is designed to ensure a smooth and reliable experience from order confirmation to final delivery.

SHIPPING SERVICES

Domestic Shipping (India)

We offer delivery across India through trusted shipping and logistics partners. Every order is carefully packaged and dispatched to ensure safe transportation.

International Shipping

We welcome international customers and offer worldwide shipping to eligible destinations. Delivery availability, shipping charges, and estimated timelines may vary depending on the destination country.

Premium Packaging

Every Aydra Jewels order is packed in elegant, secure packaging designed to protect your jewellery during transit and provide a premium unboxing experience.

Order Tracking

Once your order has been dispatched, tracking details will be shared through your registered email address or contact number, where available.

OUR DELIVERY COMMITMENT

Secure Delivery

We take appropriate precautions to ensure your jewellery is securely packed and handed over to trusted shipping partners.

Careful Packaging

Each jewellery piece is handled and packaged with care to help protect it against damage during transportation.

Order Updates

We aim to keep you informed about your order status, from processing and dispatch to delivery.

Reliable Shipping Partners

We work with established logistics partners to provide dependable delivery services.

1. ORDER PROCESSING & DISPATCH

Once your order is successfully placed, our team will begin processing it.

As many of our jewellery pieces may be made to order or require additional preparation, processing and dispatch times can vary depending on the product and its specifications.

Order confirmation will be sent to your registered email address.
Made-to-order jewellery may require additional production time.
Orders will be dispatched after the required quality checks are completed.
Dispatch notifications and tracking information will be provided once available.

Please note that order processing time is separate from the estimated shipping and delivery time.

2. DOMESTIC SHIPPING – INDIA

We aim to deliver orders across serviceable locations in India.

Shipping Time: Minimum 7-10 days.

Shipping Charges: free

Delivery timelines may vary depending on the delivery location, product availability, production requirements, and courier operations.

Once your order has been dispatched, you will receive tracking information to follow its delivery progress.

3. INTERNATIONAL SHIPPING

Aydra Jewels serves customers across eligible international destinations.

International orders are shipped through trusted logistics partners, subject to destination availability and applicable shipping regulations.

Shipping Time: Minimum 12-15 days.

Delivery Time: Varies depending on the destination country.

Shipping Charges: Free

Please note:

International delivery timelines may vary due to customs clearance and local delivery procedures.
Import duties, customs charges, taxes, or other applicable fees may be payable by the customer unless otherwise specified at checkout.
Customers are responsible for ensuring that the destination country permits the import of the ordered products.
Delays caused by customs authorities or international logistics providers are beyond our direct control.

4. ORDER TRACKING

We believe you should always know where your jewellery is.

Once your order has been dispatched, we will share the available tracking details through your registered email address or contact number.

You can use the tracking information provided by the shipping partner to check your shipment status.

If you experience any difficulty tracking your order, please contact our customer support team.

5. PACKAGING & PRODUCT SAFETY

ELEGANCE IN EVERY DETAIL, DELIVERED WITH CARE

Your jewellery deserves the best.

Every Aydra Jewels order is carefully prepared and securely packaged to help protect your purchase throughout the shipping process.

We pay close attention to packaging, handling, and dispatch procedures to ensure your jewellery reaches you in excellent condition.

Where applicable, relevant product documentation and certificates will be included or provided separately.

6. DELIVERY INSTRUCTIONS & CUSTOMER RESPONSIBILITIES

To ensure successful delivery, customers are requested to:

Provide a complete and accurate shipping address.
Enter a valid contact number and email address.
Ensure someone is available to receive the shipment.
Respond to delivery-related communication from the courier partner when required.

Aydra Jewels cannot be held responsible for delivery issues arising from incorrect or incomplete shipping information provided by the customer.

7. DELAYED, LOST OR DAMAGED SHIPMENTS

Although we work with reliable shipping partners, unexpected delivery delays may occasionally occur due to weather conditions, operational issues, customs procedures, or other unforeseen circumstances.

If your shipment is delayed, appears lost, or arrives damaged, please contact us as soon as possible.

For damaged deliveries, we recommend:

Contacting our customer support team immediately.
Keeping the original packaging and shipping materials.
Providing clear photographs or videos of the package and product, where possible.

Our team will review the issue and assist you in accordance with our applicable policies and shipping partner procedures.