Privacy policy

Last Updated: October 2026

At Aydra Jewels, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our collections, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit or shop on our website, we may collect the following information:

Personal Information

Full name
Email address
Contact number
Billing and shipping address
Order and purchase details

Payment Information

Payments are processed through secure third-party payment providers. We do not intentionally store complete payment card details on our servers.

Technical Information

IP address
Browser type and device information
Website browsing activity
Cookies and similar tracking technologies

2. HOW WE USE YOUR INFORMATION

We collect and use your personal information for the following purposes:

Order Processing & Fulfilment

To process and confirm your orders.
To arrange shipping and delivery.
To provide order updates and customer support.
To manage returns, exchanges, and refunds.

Customer Communication

To respond to your questions and enquiries.
To provide product information and assistance.
To send important service-related notifications.

Marketing & Personalisation

To share new collections, exclusive offers, and promotions where permitted.
To recommend products based on your interests.
To improve your shopping experience.

Website Improvement

To understand customer preferences.
To analyse website performance.
To improve our products, services, and website functionality.

3. THIRD-PARTY SERVICES & DISCLOSURE

We may share limited personal information with trusted third-party service providers when necessary to operate our business and fulfil your orders.

These may include:

Shopify: Website hosting and e-commerce operations.
Payment Providers: Secure payment processing.
Shipping Partners: Order delivery and tracking.
Marketing Platforms: Promotional communication and campaign management.
Analytics Services: Website performance and visitor analysis.

These service providers may process your information according to their respective privacy policies.

We do not sell your personal information to third parties.

4. COOKIES & TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us to:

Remember your shopping cart and preferences.
Understand website traffic and visitor behaviour.
Improve website performance.
Provide relevant product recommendations and advertisements.

You can manage or disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.

5. INTERNATIONAL CUSTOMERS & DATA TRANSFERS

Aydra Jewels may serve customers from different countries.

When you place an order or interact with our website, your information may be processed or transferred to service providers located in countries other than your own.

We take reasonable steps to ensure that personal information is handled securely and in accordance with applicable privacy and data protection requirements.

6. DATA SECURITY & RETENTION

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, or disclosure.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including legal, accounting, tax, and business requirements.

7. YOUR PRIVACY RIGHTS

Depending on your location and applicable privacy laws, you may have the right to:

Request access to your personal information.
Request correction of inaccu7. DATA SECURITY & RETENTION

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, or disclosure.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including legal, accounting, tax, and business requirements.

rate information
Request deletion of your personal information.
Withdraw consent for marketing communications.
Request information about how your data is used.
Raise concerns about the processing of your personal information.

To exercise these rights, please contact us using the details provided below.

8. MARKETING COMMUNICATIONS

With your consent, we may send you updates about new jewellery collections, exclusive offers, promotions, and other brand announcements.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

You may also contact us directly to update your communication preferences.

9. LINKS TO EXTERNAL WEBSITES

Our website may contain links to external websites or third-party services.

Aydra Jewels is not responsible for the privacy practices, content, or security of external websites.

We encourage you to review their respective privacy policies before sharing your personal information.

10. CHILDREN'S PRIVACY

Our website and services are not intended to knowingly collect personal information from children in violation of applicable laws.

If we become aware that personal information has been collected from a child without the required consent, we will take appropriate steps to address the situation.